Terms

These terms cover your use of this website, operated by Otherwise Works Ltd. They also summarise how paid engagements work. The summary is for convenience only: the written proposal or statement of work for your engagement is what governs it.

Using this website

• You may browse and share pages from this site for your own, lawful purposes.
• The content, design, wordmark and illustrations on this site belong to Otherwise Works Ltd unless stated otherwise. Please don’t copy or reuse them commercially without asking.
• Don’t attempt to disrupt the site, access areas you aren’t authorised to use, or submit forms automatically.
• Information on this site is general. It is not legal, financial, insurance or other professional advice, and you shouldn’t rely on it as such.
• Studio concepts shown on the site are illustrative and are not commissioned client work. Prices shown are starting points and are confirmed in writing before any work begins.
• Links to other websites are provided for convenience; we aren’t responsible for their content.

How engagements work

The proposal governs

Every engagement, other than a fixed-scope package bought online, is set out in a written proposal or statement of work. It defines the scope, deliverables, acceptance criteria, price, payment schedule and timing. If anything on this website conflicts with your proposal, the proposal wins.

Fixed-scope packages

Packages bought online, such as The Other Perspective, are delivered to the scope described on the package page at the time of purchase.

Deposits and payment

Projects usually start with a deposit invoice, with the balance invoiced against agreed milestones. Work is scheduled once the deposit is paid. Payments are processed by Stripe.

Changes

Anything outside the agreed scope is handled through a written change order setting out the additional work, cost and effect on timing. We won’t start extra work until it’s agreed.

Revisions

Each package or proposal states the number of revision rounds included. Additional rounds are quoted separately.

Retainers

Retainers are billed monthly in advance against a defined allowance. Unused time does not roll over. You can cancel at any time; cancellation takes effect at the end of the period you have already paid for. A retainer does not imply unlimited or round-the-clock support.

Cancellations and refunds

Cancellation terms and any refund entitlement are set out in your proposal or in the policy published for the package you bought. Nothing in these terms affects your statutory rights.

No guaranteed outcomes

We bring care, skill and honest judgement to every engagement. We can’t guarantee particular business results — such as revenue, rankings, conversions or funding — because they depend on many things outside our control.

Liability

This section is a placeholder and is flagged for legal review before publication. Limits of liability, exclusions and any cap will be set out here and in each proposal once reviewed.

Nothing in these terms limits or excludes liability where it would be unlawful to do so.

Privacy

How we handle personal data is explained in our privacy notice.

Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.

Contact

Questions about these terms? Use the enquiry form.