Managed services
Otherwise, Ongoing.
Keep things working after launch. Website maintenance, operational monitoring, reporting, technical advisory, workflow improvement and vendor coordination, within a defined monthly allowance.
The problem
Your systems need steady attention, but not a full-time hire. You want someone who already understands the setup and will notice when something drifts.
What you get
- Up to 8 hours of work per month
- Monthly check of agreed sites and systems
- Short monthly report
- Advisory access by email, replies within two business days
Scope
Scope boundaries
- Billed monthly in advance
- Cancel any time, effective at the end of the current paid period
Not included
- Unlimited support or 24/7 emergency cover
- New builds or major features (quoted separately)
- Unused hours do not roll over
Good to know
- Duration
- Monthly, rolling
- Revisions
- Not applicable — work is delivered within the monthly allowance.